SUMSUNG WITH EMPTY PROMISES

I bought a Samsung Fridge at Game store in September 2025 which has a guarantee and a warranty, January 2026 it started making noise on the freezer side, then I reported. It was a factory fault, I asked them to replace it, now Sumsung is refusing to replace my fridge saying they don’t it have on stock, they say if I want I must go Ombudsmen, they only going to give a refund. I spoke to Vuun who was very rude saying the manager Thembi spoke to me yesterday, where as no manager called me about this matter, I only spoke to Tumelo who promised to escalate the matter. I paid for plumber to install that Fridge now I have to pay for plumber again to remove the fridge and they don’t care.

Nobuhle ***