Sumsung the Wedge don`t care about its client

I took my sumsung Edge to be fiexed. Paid R250.00 for admission. They gave me a code of R1650.00 which they requested half of that to paid before they can start with the repair, After a week they called me to say my phone is ready, i went there and they said my phone is not ready. I showed my them their number to confirm that someone called me. Few days later they send the sms to collect the phone, i went back they said i must ignore their sms. I left home again, after few days they send me another sms to collect the phone, i went to their offices to collect as per their sms, again nothing, they said i must wait for the email from them. What annoyed me is the lady at collection centre who is very very rude, she does not know what a customer services is, and also a bad listener. I dont think i will ever buy sumsung phone again.!!!