Sumsung reference number : ***

Sumsung is failing to find and fix a fault on my washing machine it's the 4th week now their technicians cannot find a fault they keep on ordering new parts only to find once its installed on the machine its actual not the problem they are causing unnecessary inconvenience and financial distress as I have to go the dry cleaners as I cannot use the washing machine it's almost a month now if they can't fix it they must give me a new washing machine.<br> <br> I feel the amount of time I have given them is more than anyone can bear from a service provider just to fix something simple as a washing machine Sumsung must not take advantage of consumers who buy their products because the law is silent on the time frames for fixing faults <br> <br> Their service provider OEG who have been coming to fix the machine contact details are ***<br> <br> I have been in contact with Sumsung they keep telling stories and apologising and not taking me serious, apologies do not do my laundry but a working washing machine does.<br> <br> <br> <br>