1 reviews | Active since Apr 2017
Sumsung Mucking around
<p>I upgraded my contract with MTN South Africa. On the contract I was supposed to get a Samsung TV. <br />On the day of the delivery I unpacked the TV and followed Samsung’s instructions on how to put the stand on. I switched the TV on and the screen made these lines all over. I contacted MTN that same day. They collected the TV a few days later. Up till now the people from MTN has trying their utmost best to help me with my problem. The telephone number in question is ********** .<br />I also contacted MTN customer care on 808 to hear if they can help me with this problem Ref ********** . Up till now I have not heard anything from MTN customer care.<br />The guys that helped me at the MTN store is doing their best to help me resolve this problem but Samsung is dragging their feet to replace the TV. In the meantime, I’m being charged for something that I can’t use.</p>
This is to acknowledge receipt f your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt f your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
