Sumsung gives the worst costumer care when their appliances seize

Sumsang is the worst appliance company to deal with when their items seize before the warranty period is up. They have been sending me messages of how they can't assist me because of this or the other. How do you tell a client that you can't replace a unit after having assessed it three times and still insist on repairs again. When will they deem it as uneconomical to repairs as I have explained that it's costing me money to keep sending this microwave for repairs only fir it to give in again after a day or 2. What is their customer retention policy as at the moment it seems nonexistent.

Received an email dated 05/01/2024, wrote to them as follows and still have not receievd a response from them today is 16/01/2024.

I haven't had any update or contact regarding the third repairs that are being carried out to your microwave as per your email. I don't know how long I must still stay inconvenienced but I would appreciate an update on this matter as I had advised that this whole process is costly to me and very tedious as it dates back to July 2023.

Your service and customer care is a nightmare and your costumer retention policy needs to be reviewed as it's going to cost your company in the future.

Awaiting your reply. Regards Neliswa Nhose