PB
Petrus B
1 reviews | Active since Aug 2021
09 Jan 2022, 15:42
Sumsubg's customer service sucks
After all my reviews, Sumsung did not fait to disappoint. They proven yet again that you can not trust their word. Its actually so sad. They have so many good products but when it comes to customer service we mean nothing to them. All they are interested in is you buying their products. Then they draw you into buying their products with fase promoses. Please i ask all customers out there. Dont trust Samsung's specials. I have never been treated so badly as a ******** in my whole life.
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Replies (2)
Samsung South Africa's replyOfficial
10 Jan 2022, 08:07Good morning Petrus ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply10 Jan 2022, 08:07
Official
Good morning Petrus ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
10 Jan 2022, 09:04Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply10 Jan 2022, 09:04
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM