Sumsang TV repair/Replacement/ Poor Customer Service

0n 26th of November 2020 i bought a 58" Sumsang TV at Game Mall of Africa, the tv was costly, my TV just stopped working sometime around 26/27 August 2021, i took it back to Game Mall of Africa for repairs on 6th of September as the TV is less than 12 months old and still under warranty. the consultant at Game told me that Sumsang picks up all the devices for repairs every week and that if they cannot repair my TV within 21 working days i would be given a new TV.

Sometime lastweek (after 21 working days) the Game consultant called to advise me that she followed up with Sumsang and that Sumsang is unable to fix my TV but are working on it and could not tell them when they will have my TV repaired or replaced.I then asked the consultant for the Sumsang contact details so i can contact them myself and follow up. this is my 2nd week trying to contact them with no luck, the landline given is forever busy and you are told you are caller number 3/4/5 on the line, i have to hold for more than 30 minutes, the line either cuts or my airtimes runs out, they also provided an option to be called back which i took and still no one has called me back. the other alternative is the whatsapp line which i tried but i am ignored completely and blueticked. I have wasted money on paying for DSTV, Wifi and i still have no TV 30 working days later. please may i be assisted ? i have nowhere else to go.

Regards.