SUMSANG RUN AROUND HORROR SERVICE.

I bought a Sumsang 65" Smart TV at Game Westgate on the 29/01/2023 and collected it on the 30/01/2023.

I installed the TV on the 30th and realized it does not have a sound. I went back to game on 31st to advise that the TV has no sound. The gentlemen there requested that I produce a slip and a copy of the sales order where he will give Sumsang a complain and that Samsung will contact me. I was given reference number - 118145**** and a phone number *** by game to do a follow up with sumsang.

It has been downhill horror since then. I have made numerous calls and was told by Charisma that a job has been placed where a technician will be deployed to me. If I am not told that they will call me back. I am told to wait as they have a backlog and a technician will come. Mind you I still do not have sound on the TV that is now mid February.

20 February 2023 a technician eventually comes. He advises me that there is a fault with a TV and someone from the headoffice will come to collect the TV. When I asked if he could provide with documentation or anything indicating that he was here or his report, he told me he has no paper and only provided me with his name and number. His name is Aqea and his number is 076949****.

Days passed and again I make follow up asking when the TV will be collected. Mavis advised she will call back. Mavis Mabena eventually calls to ask if I am sorted out and I told her I am still waiting. This is now March 2023.

Another follow up, Spoke to Lindokhule where she said she will call back.. I called again insisting that I wont be called back I need assistance that is where Kelebogile advised that they have a report that they have canceled the exchange as I was shown how to operate the TV.

I have never been shown how to operate the TV or someone else come beside that Aqea guy. I requested to speak to the supervisor as at this time I am fuming as I have stayed with a TV with no sound.

17 March 2023 Sanjay called me. EXTREMELY RUDE, states that there was another technician who came on the 28th February where his report advises that the TV is alright and he has to close the case. Even if I tell him that there is no one who came and I still have no sound. He flat out said I should go take the TV back where I bought it.

I am appalled by this service. Is it because I am a pensioner that I am treated like this? Is this how Sumsang after service works? I do not want this TV and I am going to do exactly what Sanjay said. I should have done this a long time ago.

Buy a TV with Sumsang at your own risk.