Sumsang pathetic service!

They don't even deserve a star! You can't complain about the service, 'cause there is no service! Received my Samsung A5 2018 phone on 1 Dec 2018. Phone started freezing up after a few days. Handed in to my MTN branch on 16 Dec 2018. Received a call from my MTN branch on Friday 1 Feb 2019. This is how many weeks later? Phone is back at my branch but NOTHING, ABSOLUTELY NOTHING was done on my phone! So this was month 2 I'm paying for a phone that I don't have the use of. This is pathetic Samsung! I will most definitely look at other options with my next upgrade!