Substandard Samsung Service

Samsung service and support is the worst I have ever experienced! Unsurprisingly, the defect that was recently repaired on my fridge has returned. Once again, I have food that has spoiled as a result. This after insisting that the fridge was not the same after the repair. The fridge is clearly defective, and I am getting strung along with quick fixes until my warranty expires.

And good luck trying to get any accountability out of the "service" centre, as repairs are subcontracted to a private company. The call centre doesn't even have the professionalism to make a booking for a repair, I am expected to do it myself! Did I purchase a Samsung fridge or a Joe Soap fridge???

The lack of accountability is more evident in the way the call centre just closes out a service ticket without having resolved anything, or checking that I am happy with the outcome.

I would be hard pressed to ever go back to Samsung products; this is not the first product I have had a problem with. I should have learned my lesson the first time.