Substandard product, Above standard Price

<p>It is with great disappointment that I write this brand review:</p> <p>I have been a loyal Samsung customer over the last couple of years, with an entire household of Samsung products ranging from double door fridges to S6 cellphones. I chose Samsung as they advertise themselves as a premium brand at a premium price, but you get a more advanced, better quality and great customer service.</p> <p>Our latest item, a dishwasher wasn’t draining and I logged a call (Ref: ********** 706). The technician came out eventually 9 hours after the original appointment and after many phone calls. Within 5 mins he found a coldrink can tab inside the machine by the motor. I immediately asked how it got there, because the filter should’ve stopped it from entering the motor. He rep**** it is possible. </p> <p>Then he insisted we pay him R450 immediately (Not tomorrow) at 18:30, otherwise we’ll lose our 2 year warranty. I felt disrespected in my own house and like a ********!</p> <p>I am so disappointed in the product and the brand service that I will be looking at a different brand that will actually live up to product expectations and what I pay for to replace my Samsung products.</p> <p> </p>