QJ
Quentin J

1 reviews | Active since Jan 2017

25 Jan 2021, 17:51

Sub Standard Repair of Samsung TV

In March 2020 i returned a 43 Samsung TV for repairs under manufacturers warranty. It took more than two months for the tv to be repaired. The tv started to give problems agsin in July 2020. I took the tv back for repairs in October 2020. Only then I realised that the manufacturers warranty expired in the first week of October 2020. The tv was returned to Game Zewenwacht with the description " Uneconomical to repair". This is strange because the tv was repaired less than six months ago. In my opinion the repairs done was not of the quality one would expect from a Samsung Product

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Jan 2021, 17:56
Official
 Good Day  Quentin,    

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung ZA
TM