SUB-STANDARD CUSTOMER SERVICE

<p>I hereby register a complaint of a sub-standard customer service from Samsung. It arose as follows: On the 28 October 2015, my wife and I bought a brand new 55cm curved screen and Ultra High Definition Plasma TV set for R22 000 spot cash. This purchase was sweetened by addition of a DSTV Explorer set valued at R2000. The serial number of the TV set was S/N 002h3FB***m.After hiring a technician, Mr R. Bagley to install the TV set we soon discovered that there was a minor fault in the TV. This fault manifested itself by the fact that the TV set often switched itself on and off on its own just at random. Viewing was therefore interrupted by surprise switching off. Almost every day at night we would wake up to find the TV we had switched off before going to bed would be busy playing for no audience.When we contacted Baywest branch of Deon Wired where we bought the TV, the matter was referred to national branch of Samsung in Johannesburg. Its representative tried to sort out this matter over the phone, but in vain. Subsequently a technician was sent to investigate this matter and discovered after repeated trial and error trouble shooting, that indeed there was something wrong with the workmanship of the TV.Samsung then sent an agent to exchange the faulty TV by a new one in accordance with guarantee provisions. Once this swop was done on the 27th of May 2016, we soon discovered that the replacement TV had a crack on its screen. For that reason we could not accept it. As this shoddy service is playing out, we are deprived enjoyment of this facility that we deserved. The most frustrating thing was also that communication with Samsung was bedevilled by use of intermediaries who often gave us impression that Samsung was reluctant to take responsibility in this matter.</p>