NS
Nthabi S

1 reviews | Active since May 2012

06 Aug 2016, 16:28

Struggling to get a GOLD SAMSUNG J5

<p>I really don't understand why Samsung has discontinued the J5, it's a good phone. I hear it's now replaced by the J3 which has lower camera megapixels so really it does not make sense. I WANT A GOLD SAMSUNG J5! I would be happy if I can get buy one from Samsung please! You can't downgrade the features with new models, you must upgrade them! I don't want to buy any other Saumsung phone except the GOLD J5! ORGANISE ME ONE PLEASE! I have tried different stores with no luck!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Aug 2016, 09:52
Official

Hi Nthabiseng

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 525.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team