JS
Jayesh S

1 reviews | Active since Jun 2015

02 Dec 2016, 20:55

Stop lying to your customers!

<p>Little over a year ago, my wife purchased the Note 4 and so we went to Samsung Canal walk for a cover. She paid almost R1300 with the LED display. I made sure of asking the guarantee on the product as I would not purchase it if the guarantee was less than the guarantee given on the phone which is two years.</p> <p>The Cover stopped working recently so we went to the store today only to find out that samsung accessories are only guaranteed for 6 months. No way would we have paid that much for a cover with only a 6 month guarantee on it.</p> <p>I still have the receipt and would like the promise of the guarantee upheld either by replacing or repairing the cover. </p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply03 Dec 2016, 11:22
Official

Good day Jayesh,

We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number:***

Kind regards

Samsung SA

Samsung South Africa
Samsung South Africa's reply03 Dec 2016, 11:22
Official

Good day Jayesh,

We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number:***

Kind regards

Samsung SA