GC
Genevieve C

1 reviews | Active since Oct 2022

08 Nov 2022, 01:27

STOP CONTACTING ME!

It absolutely boggles my mind that this is the THIRD attempt by samsung to try to get me to say something nice about their brand. I have NOTHING nice to say about your brand! You have lost me as a customer! A customer loyal to your brand for more than 2 decades, and one who paid cash for everything I bought with the name. You REFUSE, along with makro, to take any responsibility for your damaged and faulty product, leaving the blame squarely on my shoulders, when any reasonable and sane human would be able to see that a new appliance, taken out of the box 2 weeks ago, was damaged before i even opened it. As per usual, big business DO NOT CARE about customers, only our money and further enriching yourselves. STOP SENDING ME EMAILS AND CALLING ME! YOU HAVE MADE IT VERY CLEAR YOU WONT HELP AND YOU DONT CARE!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Nov 2022, 07:28
Official
Good day, Genevieve,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards,
Samsung ZA
;^JL