JM
Jo'nas Mzwandile
1 reviews | Active since Jul 2019
20 Apr 2022, 12:35
Stood up by samsung, 1fetcher and regener8
I bought a Samsung s22 ultra and opted for a trade-in. Now Samsung's partners are failing me. I have been waiting since the 8th April 2022 for the pre-owned device collection. No matter how many times to you calm or email them, they don't seem to care.
Now their partners which are regener8 and 1fetcher stood me up again. I have packaged the device after clearing everything, now I'm being ignored.
Just sick and tired of poor service and empty promises , even the Samsung galaxy buds have not be delivered since that day.
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
20 Apr 2022, 12:39Good day Jo'nas,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Apr 2022, 12:39
Official
Good day Jo'nas,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
JM
Jo'nas Mzwandile's updateReviewer Update
20 Apr 2022, 12:58If you can't meet the end of your deal, then take your phone back and refund me.
I won't fall for your automated response that lacks actions. You lured me into buying your smartphone with goodies, now you choose to ignore me. Total ****🤞🤞🤞ek is woedend🚮🚮
I won't fall for your automated response that lacks actions. You lured me into buying your smartphone with goodies, now you choose to ignore me. Total ****🤞🤞🤞ek is woedend🚮🚮
JM
Jo'nas Mzwandile's update20 Apr 2022, 12:58
Reviewer Update
If you can't meet the end of your deal, then take your phone back and refund me.
I won't fall for your automated response that lacks actions. You lured me into buying your smartphone with goodies, now you choose to ignore me. Total ****🤞🤞🤞ek is woedend🚮🚮
I won't fall for your automated response that lacks actions. You lured me into buying your smartphone with goodies, now you choose to ignore me. Total ****🤞🤞🤞ek is woedend🚮🚮
JM
Jo'nas Mzwandile's updateReviewer Update
20 Apr 2022, 13:59Hi
The device has been collected, thanks for that.
I'm waiting for the galaxy buds, hope it won't take billion years again.
Thank you
The device has been collected, thanks for that.
I'm waiting for the galaxy buds, hope it won't take billion years again.
Thank you
JM
Jo'nas Mzwandile's update20 Apr 2022, 13:59
Reviewer Update
Hi
The device has been collected, thanks for that.
I'm waiting for the galaxy buds, hope it won't take billion years again.
Thank you
The device has been collected, thanks for that.
I'm waiting for the galaxy buds, hope it won't take billion years again.
Thank you
Samsung South Africa's replyOfficial
20 Apr 2022, 15:21Thank you for the feedback.
Our fulfillment department is working on getting the orders out as soon as possible.
We apologize for the delay
Kind Regards,
SamsungZA
:^NM
Our fulfillment department is working on getting the orders out as soon as possible.
We apologize for the delay
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Apr 2022, 15:21
Official
Thank you for the feedback.
Our fulfillment department is working on getting the orders out as soon as possible.
We apologize for the delay
Kind Regards,
SamsungZA
:^NM
Our fulfillment department is working on getting the orders out as soon as possible.
We apologize for the delay
Kind Regards,
SamsungZA
:^NM
JM
Jo'nas Mzwandile's updateReviewer Update
20 Apr 2022, 15:33Thanks again, I understand that there may be a customer traffic, so hope you get to satisfy all of your customers.
All the best
All the best
JM
Jo'nas Mzwandile's update20 Apr 2022, 15:33
Reviewer Update
Thanks again, I understand that there may be a customer traffic, so hope you get to satisfy all of your customers.
All the best
All the best
Samsung South Africa's replyOfficial
21 Apr 2022, 08:23Thank you for the love and support.^NM
Samsung South Africa's reply21 Apr 2022, 08:23
Official
Thank you for the love and support.^NM