aH
anastacia H
1 reviews | Active since Feb 2013
19 Feb 2021, 13:47
Stinking client service
I bought a Samsung washing machine in December 2020 from Hirsch. The machine came with a R3000 gift voucher to use on the Samsung online store. In January 2021 I bought a microwave, the item was delivered in January 2021 but was damaged and I immediately returned it with the delivery company. I phone the call center many times on 8/2 I spoke to Zinzi and today 19/2 I spoke to Dimakatso they both took my number and said the manager will phone me. Not once did the manager phoned me I don't event know if the manager exist. The service and run around received from Samsung is ridiculous. Until now I was a loyal Samsung client but I'm highly disappointed in the service from Samsung.
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Replies (2)
Samsung South Africa's replyOfficial
19 Feb 2021, 13:48 Good Day Anastacia,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply19 Feb 2021, 13:48
Official
Good Day Anastacia,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
aH
anastacia H's updateReviewer Update
19 Feb 2021, 13:51Afternoon
Your prompt responds is highly appreciated.
Regards
Anastacia
Your prompt responds is highly appreciated.
Regards
Anastacia
aH
anastacia H's update19 Feb 2021, 13:51
Reviewer Update
Afternoon
Your prompt responds is highly appreciated.
Regards
Anastacia
Your prompt responds is highly appreciated.
Regards
Anastacia