Still waiting to be contacted

Item: Samsung South Africa
Rating: 1
Author: Colleen A

I wrote a review on the 20th once again, it was rep**** to on this site that I would be called back. So once again I was promised someone would call me. Well it's 9 days later and still no call. There'll be an automated response in regard to this email and a ****py message thereafter which the public can't see confirming your Ref No. That's it...

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Replies (2)

Samsung South Africa's replyOfficial

29 Dec 2022, 10:19

Good morning Colleen,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,
Samsung ZA
^;NM

Samsung South Africa's reply29 Dec 2022, 10:19

Official

Samsung South Africa's replyOfficial

30 Dec 2022, 09:40

Dear Colleen,

We have sent you an email to the email address you provided on this post.

We appreciate your bringing your concerns to our attention and thank you for your support

Kind Regards,
Samsung ZA
^;NM

Samsung South Africa's reply30 Dec 2022, 09:40

Official