EL
Etienne L
1 reviews | Active since Aug 2018
29 Mar 2022, 16:22
Still waiting on Tablet
I upgraded my cellphone on the 24/02/22 at Vodacom.
Part of my upgrade was a Samsung A7 Tablet. Vodacom promised me that i will received this in the next 2 weeks. To date I have not received a phone call or any response. When speaking to Vodacom , they keep telling me , Its Samsung, and not them. Can someone call me and sort this out
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
29 Mar 2022, 16:24Good day Etienne ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply29 Mar 2022, 16:24
Official
Good day Etienne ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
EL
Etienne L's updateReviewer Update
05 Apr 2022, 11:58yes, after they told me to email them directly , they just ignore me, I want my tablet I was promised and the reason for the upgrade
EL
Etienne L's update05 Apr 2022, 11:58
Reviewer Update
yes, after they told me to email them directly , they just ignore me, I want my tablet I was promised and the reason for the upgrade
Samsung South Africa's replyOfficial
12 Apr 2022, 12:20Good day,
Kindly send an ID copy to samsung @ isonxperiences . com
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Kindly send an ID copy to samsung @ isonxperiences . com
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply12 Apr 2022, 12:20
Official
Good day,
Kindly send an ID copy to samsung @ isonxperiences . com
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Kindly send an ID copy to samsung @ isonxperiences . com
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM