Still waiting on my R2000 voucher!

I bought a Samsung Z-Fold4 during the promotional period where you'd get a R2000 online Samsung voucher on the Samsung Members app.

I submitted the proof of purchase and my voucher claim was successful. I received an email however no voucher number was attached to the email.

I contacted the promotions department, and was told my query has been escalated to the relevant department. No one came back to me.

It's almost a month later, I have been calling and sending emails and everytime I am told that "Samsung is experiencing a technical error with the vouchers, once the error has been resolved you will be notified via email."

I think the strategy is to make me forget about the voucher and I will not. What a pathetic service.

This is the last time I am buying a Samsung phone. If the customer service is like this with a flagship phone, imagine what rhey do to customers buying low end phone.

PS. I STILL WANT THE VOUCHER THOUGH!