NC
Nadine C
1 reviews | Active since Jun 2016
08 Mar 2021, 10:33
Still waiting for what was promised
Thank you Samsung and Vodacom for finally giving us the missing ear buds in your promotion even though it took over 6 months. Pity we had to complain on Social Media to get this resolved. We are still missing the Sanitizer, hopefully this will also be delivered soon?
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Samsung South Africa's replyOfficial
08 Mar 2021, 10:35Good Morning Nadine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply08 Mar 2021, 10:35
Official
Good Morning Nadine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM