STILL WAITING FOR SERVICE

I am writing again with frustration and disappointment. 6 weeks later and my phone has not been picked up , taking into account that Samsung damaged my phone. I was told that they tried calling me but could not get hold of me . I find that hard to believe. There was some hope when a consultant by the name of Felicia Thekiso called me . Again she promise to called sort out my issue . To date I am still waiting . I have spent alot of money on a phone that is not in use.