1 reviews | Active since Jul 2013
Still waiting for refund on Samsung phone after finding a slow motion glitch
I purchased a Samsung Galaxy S21FE 5G pm 27 November 2033, which was delivered to my home on 09 December 2022. After a whole month of attempting to navigate Samsungs customer care centre system I experienced what must be the worst experience of support care in my life. On 27 December (11 working days later because of all the Christmas holidays) I reported that the slow-motion camera function was creating a terrible jitter effect.
It is now 08 March, and I still have not gotten any commitment from Samsung that I will get my refund.
A reminder again. I have still not received feedback.
To reiterate. First complaint lodged 27 December 2022. Complaint about the inaccurate report lodged 07 February 2023. You are now ONE ENTIRE MONTH OVERDUE ON THIS SPECIFIC COMPLAINT.
Once again, I reiterate, I want my refund.
I will continue to keep reporting on the slow motion function failings as it is a consumer right to be informed of what one purchases, and how terribly you have dealt with this matter.
Once again, I will continue to report on your lack of service delivery until I get a response which indicates a clear timeline (date) in which I can expect feedback and results on the below issues: I am expecting:
1. The voice recordings of all my complaints - in particular from Thursday, 16 February 16h47. It is my right as a consumer to demand this. 2. Feedback. As per the telephone conversation you noted I should expect feedback by Monday 20 February. It is now Monday 27 Feb a FULL working week later. Indicate a realistic date when I can expect feedback from your technical team - who should have been notified of this matter since 07 February. 3. Provide a date and time to speak to the head of the Escalations Department. 4. Full refund. THIS IS NOT ACCEPTABLE CUSTOMER SERVICE.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
I want to lay a specific complaint about your escalations department - please advise who I need to speak to lay a complaint about the Escalations Department.
I have been pleading for a response from the escalations department for months now. Despite daily emails requesting the information they cannot provide it.
Get your act together Samsung.
I want to lay a specific complaint about your escalations department - please advise who I need to speak to lay a complaint about the Escalations Department.
I have been pleading for a response from the escalations department for months now. Despite daily emails requesting the information they cannot provide it.
Get your act together Samsung.
Escalated to whom? To the same department I am complaining about? Higher up?
Once again. No clear deadline committed to provide feedback by. Once again, no clear information provided about who is dealing with complaint.
I asked specifically to lay a complaint against the escalations department. I want to speak to the SUPERVISER RESPONIBLE for overlooking this department. This is not a joke.
I will continue to fight for the right of consumers and insist you provide me with tangible, real and true evidence that you are actually dealing with my complaint.
Stop hiding behind non-committal half comments and ACTUALLY PROMISE ON SOMETHING YOU CAN DELIVER SAMSUNG!
***?
Escalated to whom? To the same department I am complaining about? Higher up?
Once again. No clear deadline committed to provide feedback by. Once again, no clear information provided about who is dealing with complaint.
I asked specifically to lay a complaint against the escalations department. I want to speak to the SUPERVISER RESPONIBLE for overlooking this department. This is not a joke.
I will continue to fight for the right of consumers and insist you provide me with tangible, real and true evidence that you are actually dealing with my complaint.
Stop hiding behind non-committal half comments and ACTUALLY PROMISE ON SOMETHING YOU CAN DELIVER SAMSUNG!
***?