Still waiting for contact by Customer Service Exec

From my report 24/12/2015 I haven't heard from the Customer Services Executive.Also no word from Samsung Constantia.I went in again on the 31st Dec.The collections guy that assisted me says apparently it has been escalated bcuz it is the 3rd time for the same problem.But the Senior Technicians r only back 2day the 4th Jan.Samsung Head Office/Smart Care r the only 1s who can decide if they will give me a new phone.Which IF THEY DO DECIDE 2 GIVE ME A NEW PHONE SO AN EXCHANGE IT WILL TAKE 6 WEEKS.Or they might just decide to repair it again.I've had enough of the same problem with this phone.If Samsung repair it I will not b satisfied with a repair - 1st time it was given in - Samsung reconnected lcd cable is loose, 5 days later the same issue occurred then Samsung replaced lcd screen ended up damaging my front silver frame (my screen & phone went in w/out damage & came out with damaged frame due 2 replacing the lcd which I only saw a few days later,the collections staff make u sign 4 ur phone before u actually get it), now third time I won't accept a repaired phone.If u state the same problem 3 times u give a new problem free phone then that is what you need to give a customer.