GS
Glen S
1 reviews | Active since Mar 2020
12 Feb 2023, 12:00
Still Waiting
I reported a fault with my Samsung fridge some time ago. A repair docket was lodged 3 different times as the repair centres cancelled each booking as they do not cover my area. I am back to square one. I was asked to submit a review here so this is what I am doing.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
13 Feb 2023, 07:43Good day, Glen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply13 Feb 2023, 07:43
Official
Good day, Glen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
GS
Glen S's updateReviewer Update
13 Feb 2023, 12:14Thank you for actioning this. I have already had a call from the technician today.
GS
Glen S's update13 Feb 2023, 12:14
Reviewer Update
Thank you for actioning this. I have already had a call from the technician today.
Samsung South Africa's replyOfficial
13 Feb 2023, 13:54Thank you for the feedback.^NM
Samsung South Africa's reply13 Feb 2023, 13:54
Official
Thank you for the feedback.^NM