Still waiting...................

<p>Im still waiting......... and for every day you do not fix this issue I will log a new review.........Ive been patient enough with your incompetency . Im not going to waste my airtime and petrol busy going after you.........i will make noise till you get it right. </p> <p> </p> <p>service level agreement</p> <p>Your service level agreement is beyond horrid</p> <p> </p> <p> </p> <p>Refund from smartcare constantia</p> <p>Hello,</p> <p>im still waiting for my refund which was supposed to be processed on the 15th of Feb already as per your manager Tarriq. I was advised to escalate it to your finance manager and owner of that branch which I did as per your contact center. Well..........im still waiting. Please see below email</p> <p> </p> <p> </p> <p> </p> <p>From: Stephen Pelle [ MTN South Africa ] <br />Sent: Monday, 27 February 2017 03:44 PM<br />To: ********** ********** ********** ********** /> Subject: RE: ********** 946</p> <p> </p> <p>Good day,</p> <p> </p> <p>Thank you on prioritising on the below request and showing great customer care.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Stephen Pelle</p> <p>Retentions & Winback Agent</p> <p>Tel: ********** 000</p> <p>********** </p> <p> </p> <p> </p> <p>From: Stephen Pelle [ MTN South Africa ] <br />Sent: Wednesday, 22 February 2017 12:27 PM<br />To: ********** ********** ********** ********** /> Subject: ********** 946</p> <p> </p> <p>Good day,</p> <p> </p> <p>I hope this matter will be treated with urgency. I was quoted incorrectly for a battery. I paid the amount so that my device could get fixed. However my device was still within warranty and I wasn’t supposed to be billed. I was then assisted but your manager Tarriq who then assured me that payment would be done by the 15th as that when you do your billing. Today it’s the 22nd and still no refund has been done or contact made to advise of the status. I’ll be waiting for feedback back before COB.</p> <p>I trust the above is in order</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Stephen Pelle</p> <p> </p> <p> </p> <p>Tel: **********</p> <p>Cell: +27 83 **********</p> <p>********** </p> <p> </p> <p> </p> <p><br />Feb 27, 2017<br />6 days ago<br />Official business reply:<br />This is to acknowledge the receipt of your complaint.</p> <p>Kindly note that the query is currently escalated to our Voice of customer team under reference number: ********** 517</p> <p>A senior customer service execute will contact you with further discussions on this matter.</p> <p>Regards,</p> <p>Samsung Team.</p> <p><br />Mar 6, 2017<br />2 seconds ago<br />Pelle:<br />6 days ago you said you had ackknowleged my request. Im still waiting for feedback. Whats you service level agreement? 2 CENTURIES!?!?</p> <p><br />Mar 7, 2017<br />20 hours ago<br />Official business reply:<br />Good day Stephen,</p> <p>We have noted your concern, thank you for bringing this matter to our attention.<br />We have referred this matter to our Voice of customers division with reference: ********** 517 who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.</p> <p>Kind regards,</p> <p>Samsung SA</p> <p><br />Mar 7, 2017<br />17 hours ago<br />Pelle:<br />Good day </p> <p> </p> <p>I will ask you again. Forget the phone call when can I expect my refund? Clearly you unable to call me so lets eliminate the Excruciating process and just deal with the refund. Kindly note that for each day you do not attend to my query I will be posting a new review.</p> <p> </p> <p>Regards </p> <p> </p>