JM
Jonathan M

1 reviews | Active since Feb 2013

11 Feb 2024, 12:43

Still the worst product and service. *********** people. Dont buy a Samsung

So we are back at square 1 with our samsung washing machine. After logging 3 repairs with samsung, they sent out technicians, who came to repair the machine on 3 different occasions. With the same problem everytime. After logging the 4th repair, the same repair company and samsung, samsung requested the technician to pick up the machine and repair it off-site. After roughly two weeks, we received our machine last tuesday, and the problem is still there. The machine is leveled and does not move when washing, but it sounds like someone is banging the machine with a hammer. Samsung refuses to replace the machine because of its 6 months policy, even though the machine is still under its two year warranty. I would recommend nobody to buy any Samsung product unless its a cellphone. When the technician came to pick up my machine, his van was full of Samsung products thats needs to be repaired.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Feb 2024, 08:05
Official
 Good day   Jonathan, 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA 
:^KK