lS
lynne S

1 reviews | Active since Feb 2012

23 Feb 2015, 15:33

Still nothing done

refusing me a refund of my 3D player and 3D glasses. I bought this because my TV FRAME says 3D and the TV cannot play 3D. <br> one of your staff members obviously messed up when putting this TV together and now it is all my problem. I see this matter as *****.<br> Now everyone at Samsung keeps hammering on the fact that the box says 3D, that doesnt bother me, my TV FRAME says 3D, and it is not a sticker, it is printed into the frame. and now i spent money in december on a 3D player, 3D glasses and a 3D movie I cannot use.<br> My money will not go into the rubish bin again!! I already got *****ed when i purchased this ****** TV set that is not what it is supposed to be.<br> <br> so now there is one of 2 things that is going to happen - <br> 1. Replace my TV with a 3D as that is what i originally bought<br> 2. Refund me for my 3D player and 3D glassed I cannot use.<br> <br> Choice is yours, one or two. Or I will be taking this matter to the consumer council and I hope this ends up in court

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Feb 2015, 08:12
Official
Hello lynnes1986,

We thank you for you for sharing your comments with us.

We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.

We invite you to contact our Customer Services Executive should you have any further enquiries.

Kind regards
Samsung SA