1 reviews | Active since Jan 2022
Still Not resolved! (16/01/2022 until 01/02/2022) … Still promises, lies, no compensation, customer service, resolution etc.
Hi Samsung
Issue still not resolved on 01/02/2022 after +/- 5.5 months and having logged my first complaint on this site on 16/01/2022 and Samsung's lack of response here since 18/01/2022. (refer to my previous hello peter complaint)
I am very upset with you and your lies. I have just been off the phone with Samsung yet again after following up and trying to find out what is going on. Last week I was informed that the UV sterilizer was to be given to me and the buds arranged to be delivered to me repaired.
Well yes I have received the UV sterilizer but once again have had to follow up repeatedly wasting time and effort and getting nowhere and waiting for the delivery of the buds that I am told is coming today.. Thank you for not letting me know that you are and for not calling me to check if I am home or not. As a result I am not home between 4 pm and 5pm and let the last person speaking to me know this.
I also asked if he could tell me when they would be here and he did not know and did not have a person we could call to find out which is shocking.
Samsung thinks everything is fine and sorted. Once again the problem was not sorted and I was **** to as a customer and devalued even after I thought we had resolved the issue last week and I thought once again I might be able to trust Samsung I was treated like this.
The funny thing is Samsung thinks that this all goes away for a UV filter (a product that Samsung actually really does not sell is worth R 499.00 , way less than all my time and inconvenience) plus more lies. Let us be honest with each other. It does not in any way make me feel valued as a customer and does not resolve the situation as now I feel I should be further compensated for all the further time I have now wasted in trying to sort this out myself, yet again and for the further lies and promises not met.
Apparently you are to be phoning regarding this as I was informed by the agent but I have received no phone call and that is shocking. Plus why was the new consultant dealing with the issue and why did the support chat line put me onto people actually dealing with this.
To top things off I only have a repaired product and a half warranty left and that is all due to Samsung delays, this is so shocking and to be honest it is unfair and not how you treat customers, you claim to value.
I should have a new pair of buds, a full warranty and be properly compensated for the appalling manner in which I have been treated as a customer after all the previous lies, the current lies and after all that has transpired. Yet here we sit still not resolving the issue nor addressing what the customer, me, is saying.
I doubt you care, nor do I think it will be resolved nor do I expect to receive a prompt call and solution to this, no do I think you will respond to the mail as you have not to all my other mails.
This is ultra unfair and not how I needed to be treated....So what is Samsung actually going to do about it, probably nothing or will Samsung surprise me, by some miracle....I 100% DOUBT IT!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
^NM
^NM
Samsung I have tried for +/- 5.5 months to resolve this issue. the whole time I have had to fight, follow up here empty promise of action to resolve and receive basically no valuable customer support.
After what has transpired today I am 100% convinced that Samsung, has flawed customer support process, cannot resolve this issue nor do they as a company care too.
Today I received after me following up to know what was going on with the "Galaxy Buds Live", yet again after promises where made to me that I would be informed and kept updated every step of the way...the so called "Repaired Galaxy Buds Live".
However after testing them...the issue still persist, yes the left ear bud keeps disconnecting, randomly and even at times cannot connect and do not clearly do not work as they are required to.
I have had the original Galaxy Buds and this was not an issue, I have a competitors pair of buds which do not have the issue. To top it off, I read similar issues experience by consumers all over the internet.
So please let me know the following:
1. Can you provide customer service and resolve this?
2. Can I as a consumer actually be valued and not made empty promises to and be **** to?
3. Can I not be inconvenienced any further at cost to me and actual be compensated for all my
time wasted, my energy and airtime?
4. Can you justify why the buds where repaired when given faulty originally and now I only have
6 months warranty on a product I have not even used
5. Why I only get action on the 16 January 2022 after posting on hellopeter
6. Why do none of your support channels actual bring about and deliver proper customer
service?
7. Why every request to speak to management is escalated and time wasted and does not
happen until I fight and get ruse and nasty which I hate doing?
8. Why are the questions I am asked not answered
After all this and you take the buds to be repaired and the same issue persists. So clearly this is not going to get resolved unless I continue to fight at my effort and cost.
I am a broken customer of your Samsung...shattered at what has transpired. So I reach out and ask can someone contact me and resolve or put in righting to me that you cannot and I do not matter as a customer.
Samsung I have tried for +/- 5.5 months to resolve this issue. the whole time I have had to fight, follow up here empty promise of action to resolve and receive basically no valuable customer support.
After what has transpired today I am 100% convinced that Samsung, has flawed customer support process, cannot resolve this issue nor do they as a company care too.
Today I received after me following up to know what was going on with the "Galaxy Buds Live", yet again after promises where made to me that I would be informed and kept updated every step of the way...the so called "Repaired Galaxy Buds Live".
However after testing them...the issue still persist, yes the left ear bud keeps disconnecting, randomly and even at times cannot connect and do not clearly do not work as they are required to.
I have had the original Galaxy Buds and this was not an issue, I have a competitors pair of buds which do not have the issue. To top it off, I read similar issues experience by consumers all over the internet.
So please let me know the following:
1. Can you provide customer service and resolve this?
2. Can I as a consumer actually be valued and not made empty promises to and be **** to?
3. Can I not be inconvenienced any further at cost to me and actual be compensated for all my
time wasted, my energy and airtime?
4. Can you justify why the buds where repaired when given faulty originally and now I only have
6 months warranty on a product I have not even used
5. Why I only get action on the 16 January 2022 after posting on hellopeter
6. Why do none of your support channels actual bring about and deliver proper customer
service?
7. Why every request to speak to management is escalated and time wasted and does not
happen until I fight and get ruse and nasty which I hate doing?
8. Why are the questions I am asked not answered
After all this and you take the buds to be repaired and the same issue persists. So clearly this is not going to get resolved unless I continue to fight at my effort and cost.
I am a broken customer of your Samsung...shattered at what has transpired. So I reach out and ask can someone contact me and resolve or put in righting to me that you cannot and I do not matter as a customer.