RJ
Richard J
1 reviews | Active since Jan 2018
18 Jan 2021, 10:08
Still no TV
So as promised, I will be writing a bad review every single day until I get my TV, I gave my escalation manager until Monday to deliver my TV. You can call till you are blue in the face but I will not stop posting until my TV is in my possession. This has been ongoing since the 23rd of December and I have wasted so much time trying to sort this out with Samsung. Customer service is absolutely dismal and I won't even need to think twice before buying another Samsung product.
I shudder to think what will happen should I have a problem with my phone.
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
18 Jan 2021, 10:17Good morning Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Jan 2021, 10:17
Official
Good morning Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's replyOfficial
18 Jan 2021, 13:25Our Voice of Customer Advisor is working to resolve the issue , please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply18 Jan 2021, 13:25
Official
Our Voice of Customer Advisor is working to resolve the issue , please wait for feedback. We will inform you once it has been resolved. ^NM
RJ
Richard J's updateReviewer Update
18 Jan 2021, 14:29Nope. I will post a bad review everyday until the TV is in my hands.
RJ
Richard J's update18 Jan 2021, 14:29
Reviewer Update
Nope. I will post a bad review everyday until the TV is in my hands.
RJ
Richard J's updateReviewer Update
19 Jan 2021, 10:20You guys are so useless!!! I'd rather deal with telkom than samsung!!
RJ
Richard J's update19 Jan 2021, 10:20
Reviewer Update
You guys are so useless!!! I'd rather deal with telkom than samsung!!
RJ
Richard J's updateReviewer Update
19 Jan 2021, 18:42Don't trust anything from Samsung, especially if they offer you some type of free gift. It is all a ****, they have absolutely no customer service and almost every single review on hellopeter.com proves this. STAY AWAY!!!
Let me close off with a joke:
Q: What's the difference between Samsung and Blackberry?
A: Blackberry still has better customer service.
#samsungsux
Let me close off with a joke:
Q: What's the difference between Samsung and Blackberry?
A: Blackberry still has better customer service.
#samsungsux
RJ
Richard J's update19 Jan 2021, 18:42
Reviewer Update
Don't trust anything from Samsung, especially if they offer you some type of free gift. It is all a ****, they have absolutely no customer service and almost every single review on hellopeter.com proves this. STAY AWAY!!!
Let me close off with a joke:
Q: What's the difference between Samsung and Blackberry?
A: Blackberry still has better customer service.
#samsungsux
Let me close off with a joke:
Q: What's the difference between Samsung and Blackberry?
A: Blackberry still has better customer service.
#samsungsux
RJ
Richard J's updateReviewer Update
22 Jan 2021, 09:10You guys are so pathetic!!!! Can not believe a company as big as yours is this useless. I would rather deal with Telkom!
RJ
Richard J's update22 Jan 2021, 09:10
Reviewer Update
You guys are so pathetic!!!! Can not believe a company as big as yours is this useless. I would rather deal with Telkom!