Still no service from Samsung or Makro

This is an ongoing review as a follow up of my former review on 16 December 2025 for an absolute lack of after sales service by both Samsung and Makro Amanzimtoti. I purchased a Samsung washing machine from Makro on 26 September 2024 and by November 2025 it was completely out of order. I contacted Makro and in response I received a Service Order number for the repair thereof. Countless phone calls and requests for service have gone without service and the machine remains out of service. The technicians tasked with working on the machine will contact me in the morning and confirm that I will be home. I remain available at my residence as agreed but no one arrives. Calling Samsung Durban solves absolutely nothing as they simply respond that they are unable to reach the technicians.

I cannot emphasize to anyone out there enough that Samsung and Makro do not care about after sales service. As long as an item is sold they accept no further responsibility for any issues their customers may encounter. Unfortunately I will have no option to eventually purchase another washing machine - but NEVER again a Samsung.