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Tessa N
1 reviews | Active since Mar 2009
10 Mar 2021, 13:14
STILL NO SAMSUNG 32" HD TV-FALSE ADVERTISING
I UPGRADE MY CELLPHONE CONTRACT IN DECEMBER AND IT CAME WITH A 32" TV AS A PROMOTION. MY APPLICATION WAS DONE ONLINE, AND ALL PAPERWORK ATTACHED. WHEN I CALL NON ON THE AGENTS KNOWS WHAT GOING ON, I HAVE EMAILED, CALLED AND DID THE CHAT ON LINE BUT TILL TODAY I HAVENT HAD DELIVERY. ITS BEEN AMOST 4 MONTHS AND STILL NO TV-THIS IS FALSE ADVERTISING!!! I WANT MY TV AS PROMISED. ORDER NUMBER ZA***
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Replies (3)
Samsung South Africa's replyOfficial
10 Mar 2021, 13:16Good Day Quintessa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply10 Mar 2021, 13:16
Official
Good Day Quintessa,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
TN
Tessa N's updateReviewer Update
18 Mar 2021, 07:51Over a week later after speaking to Tiffany, I still haven't heard anything about the delivery.
Checked on the website and the order says its cancelled? image.png 38.85 KB
Checked on the website and the order says its cancelled? image.png 38.85 KB
TN
Tessa N's update18 Mar 2021, 07:51
Reviewer Update
Over a week later after speaking to Tiffany, I still haven't heard anything about the delivery.
Checked on the website and the order says its cancelled? image.png 38.85 KB
Checked on the website and the order says its cancelled? image.png 38.85 KB
TN
Tessa N's updateReviewer Update
30 Mar 2021, 13:0718 days later and still no delivery.
TN
Tessa N's update30 Mar 2021, 13:07
Reviewer Update
18 days later and still no delivery.