GH
George H
1 reviews | Active since Mar 2025
29 Mar 2025, 17:47
Still no response from SAMSUNG
On the 24 March 2025, I posted a complaint about Samsung not responding to my email concerning a defective microwave. It was titled, 'No response from Samsung'. Almost immediately after posting the complaint, Samsung responded with an automated message, stating that they were investigating the matter and I would be contacted. Well, I am still waiting on them to contact me. My impression of Samsung is that they have perfected the art of giving the customer the runaround when a complaint is lodged about a defective product. I received automated messages stating that the complaint was being investigated, but I am yet to receive a reply to the complaint I lodged on the 13 March 2025.
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Samsung South Africa's replyOfficial
29 Mar 2025, 17:54Good day George
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply29 Mar 2025, 17:54
Official
Good day George
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM