KS
Kay-lynn Simonis
1 reviews | Active since Apr 2014
27 Jul 2015, 11:30
Still no response
I wrote to hello peter about your service over a week ago. Samsung said someone would contact me well I still haven't heard a thing. I was in your repair center on the 14th of July. July is almost over. I will never ever ever buy anything from Samsung again or have anything good to say about them. Your service is terrible and as a customer I have heard alot of negativity about samsung over the last week.
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Samsung South Africa's replyOfficial
27 Jul 2015, 11:42Hello ksimonis,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will have someone contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will have someone contact you shortly.
Kind regards
Samsung SA
Samsung South Africa's reply27 Jul 2015, 11:42
Official
Hello ksimonis,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will have someone contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will have someone contact you shortly.
Kind regards
Samsung SA