Still no response.

After I posted a report earlier in the week, about having bad service from Samsung regarding to my phone, and a automated response from the system came through saying that a Voice of Samsung will be in contact with me shortly. How long is their shortly? Another month perhaps. I've tried phoning the Samsung Smart Care Service Centre in Cape Town, there is no answering of the phone, I've been waiting since 27/01/2016 till dated a response or some of confirmation in connection with the parts that still need arrive for my Samsung Galaxy S6 Edge +. This is my business. Very bad and poor service I've ever received.