sK
shireen K
1 reviews | Active since Nov 2013
20 May 2026, 09:01
STILL NO REPLACEMANT OF FAULTY SAMSUNG MACHINE!!!
WOW i have never ever experienced this kind of service from a supposedly good brand!!! So frustrating its crazy! They have demanded that I pay someone privately to uninstall their faulty machine which i now did! And I still did not receive the replacement machine!!
what is going on!!!!
I paid for my machine!!!!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
20 May 2026, 09:03Good day Shireen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 May 2026, 09:03
Official
Good day Shireen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
sK
shireen K's updateReviewer Update
21 May 2026, 08:53I still have no heard back from Samsung as to when my replacement machine will be sent, they are ignoring all emails and i was told that there is no contact number for the "replacement department"
CAN SOMEONE HELP!!!
CAN SOMEONE HELP!!!
sK
shireen K's update21 May 2026, 08:53
Reviewer Update
I still have no heard back from Samsung as to when my replacement machine will be sent, they are ignoring all emails and i was told that there is no contact number for the "replacement department"
CAN SOMEONE HELP!!!
CAN SOMEONE HELP!!!
sK
shireen K's updateReviewer Update
21 May 2026, 08:55Also your conclusion letter states that i must uninstall the machine and I confirmed that this was done!!
sK
shireen K's update21 May 2026, 08:55
Reviewer Update
Also your conclusion letter states that i must uninstall the machine and I confirmed that this was done!!