Still no product received (3 Months Later)

As this is the only forum I seem to get a response from Samsung, I am again raising the fact that I have not received the cover and S pen that I am entitled to. I have received promises and lies and phone calls from Vaughn from the E-store and supposed senior team members promising me feedback and the product but it seems impossible for them to take the product, put it in a package and ship it off. Oh wait, but others have received it even when they didn't complain so it must just be me. I am sure if I bought the product, I would have it in a few days because all Samsung cares about is making sales and not their customers.