JS
Josias S
1 reviews | Active since Nov 2010
25 Mar 2020, 08:07
Still no joy with Samsung Galaxy Buds+
Even after escalating the fact that I was unable to claim my Galaxy Buds+ and reporting it over a week ago, Samsung remains unresponsive with vague and nonsensical responses, when I call them. Promises to call back are EMPTY!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
25 Mar 2020, 08:21 Good day Josias
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA: ^TL
Samsung South Africa's reply25 Mar 2020, 08:21
Official
Good day Josias
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA: ^TL
JS
Josias S's updateReviewer Update
25 Mar 2020, 08:26Bulldust... A "senior customer service agent" contacted me on Saturday, and I am no closer to resolution of the query. Kindly get a senior manager to contact me. Sick of Samsung's lies... Thankfully I have 3 weeks in which to share the shocking service I received.
JS
Josias S's update25 Mar 2020, 08:26
Reviewer Update
Bulldust... A "senior customer service agent" contacted me on Saturday, and I am no closer to resolution of the query. Kindly get a senior manager to contact me. Sick of Samsung's lies... Thankfully I have 3 weeks in which to share the shocking service I received.
Samsung South Africa's replyOfficial
25 Mar 2020, 08:59Good day Josias
As per the telephone conversation, you have been advised that you will receive a confirmation letter regarding your buds+ deliver.
Regards,
Samsung SA:
^TL
^TL
Samsung South Africa's reply25 Mar 2020, 08:59
Official
Good day Josias
As per the telephone conversation, you have been advised that you will receive a confirmation letter regarding your buds+ deliver.
Regards,
Samsung SA:
^TL
^TL
JS
Josias S's updateReviewer Update
25 Mar 2020, 09:03As per telephone conversation, the email is vague and non-specific. Please send detailed message as agreed with Eugan @ 8:35
JS
Josias S's update25 Mar 2020, 09:03
Reviewer Update
As per telephone conversation, the email is vague and non-specific. Please send detailed message as agreed with Eugan @ 8:35