Still no help worse than ever

<p>So Samsung sent me an email to say that I should pay an extra R3630 because the did not do their initial assesment correctly. Now my question is how do I know that they are not the ones who broke my device further and in this instance I need to bare the cost there of.</p> <p>I requested that they re-imburse my monies and give my device back. They said it should take between 3 and 5 days to make payment it's now been 12 days. </p> <p>Could anyone advsise me what I can do in this regard? How can I escalate this matter is there some kind of ombudsman?</p>