mJ
mo J
1 reviews | Active since Aug 2019
05 Sept 2019, 12:20
still no galaxy buds
poor service and frankly rude from call center who only want to convince me that its my fault i haven't received my galaxy buds. adhere to your own terms and conditions before saying i violated yours. *** ATT: Kebaabetswe. don't tell customers to wait for delivery, when all you are waiting for is the promotion to end.
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
05 Sept 2019, 12:23 Good day mo J
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA^NM
Samsung South Africa's reply05 Sept 2019, 12:23
Official
Good day mo J
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA^NM
mJ
mo J's updateReviewer Update
05 Sept 2019, 12:27automated reply. many s10 customers have yet to receive galaxy buds. some **** is taking place with the delivery of these promo items
mJ
mo J's update05 Sept 2019, 12:27
Reviewer Update
automated reply. many s10 customers have yet to receive galaxy buds. some **** is taking place with the delivery of these promo items
mJ
mo J's updateReviewer Update
12 Sept 2019, 16:01no contact ????
mJ
mo J's update12 Sept 2019, 16:01
Reviewer Update
no contact ????
Samsung South Africa's replyOfficial
12 Sept 2019, 16:23Good day Mo
We have sent a follow up request.
We will be in contact with you.
Regards,
SamsungSA^SS
We have sent a follow up request.
We will be in contact with you.
Regards,
SamsungSA^SS
Samsung South Africa's reply12 Sept 2019, 16:23
Official
Good day Mo
We have sent a follow up request.
We will be in contact with you.
Regards,
SamsungSA^SS
We have sent a follow up request.
We will be in contact with you.
Regards,
SamsungSA^SS
mJ
mo J's updateReviewer Update
17 Sept 2019, 11:49yea still no contact...waiting for promotion to end i guess
mJ
mo J's update17 Sept 2019, 11:49
Reviewer Update
yea still no contact...waiting for promotion to end i guess