Still no followup

********** 076 Can I please get an email from Samsung South Africa and they must advise me if they do not want to assist regarding the below Complaimr I sent last year

I received as ref ********** 076 from Samsung as I had laid a complaint with them. And they gave me that reference number and advised me I should email it back to you guys.

I spoke to Simone who gave me that ref number.

All.i wanted was for Rewards/ Samsung to put it in writing and tell me you will not be able to assist with a watch that I claimed on rewards app. I do not work for Samsung and I do not know if it was claimed incorrectly or not. AMD now rewards told me to call Samsung because they only despatch for Samsung promotions as decided by Samsung south africa. Can someone assist me and stop sending me back and forth please. If you cannot give me the Samsung gear please tell me and put it on writing