CH
Cheryl H
1 reviews | Active since Apr 2013
24 Aug 2015, 19:13
Still no feedback since 11 August 2015
I have not received any feedback from anyone from Samsung with regards to my complaint even though you allege in your last feedback report dated Wed 19/08 @ 10:09 that a customer service executive contacted me. WILL THIS ISSUE EVER BE RESOLVED???
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Samsung South Africa's replyOfficial
25 Aug 2015, 09:37Hello Cheryl1976,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have some one contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have some one contact you shortly.
Kind regards
Samsung SA
Samsung South Africa's reply25 Aug 2015, 09:37
Official
Hello Cheryl1976,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have some one contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have some one contact you shortly.
Kind regards
Samsung SA