Still no feedback regarding cellphone repair

<p>This is now the second review that I have to post about Samsung regarding the cellphone repair of my mothers phone.</p> <p> </p> <p>Since the phone has been given in for repairs there has been absolutley no communication from them with regards to the status of the phone repair. The only time I ever hear about the phone is when I have to either hellopeter or constantly phone the store to find out the status, not once have I received a phone from Samsung out of their own to give me a status up date.</p> <p> </p> <p>The last I heard was that there was a delay/shortage of parts to complete the repair, the same reason time and time again when I hear from Samsung.</p> <p>It has come to the point where I am extremely fed up. How do you request payment up from to repair the phone but then you turn around and tell us that there is a shortage of parts. That completely baffles me, surely you should check if the part is available before taking the customers money.</p> <p> </p> <p>I am extremely disappointed and considering requesting a refund and taking the phone somewhere else to be repaired as clearly Samsung has dropped the ball and they do not seem to have a game plan with regards to finishing this repair.</p>