KB
Keegan B
1 reviews | Active since Mar 2023
20 Jan 2025, 12:20
Still no feedback - PETHETIC CUSTOMER SERVICE
After several complaints - Still SAMSUNG SA fails to take responsibility for my earpods and watch. Case number ***
Approved in November 2024 and been batting ever since to get what is owed to me.
Advise who the next level of escalation is as is will not leave this here?
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
20 Jan 2025, 12:22Good day Keegan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Jan 2025, 12:22
Official
Good day Keegan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
KB
Keegan B's updateReviewer Update
20 Jan 2025, 13:01This not a new case, see existing CASE *** with all relevant information.
KB
Keegan B's update20 Jan 2025, 13:01
Reviewer Update
This not a new case, see existing CASE *** with all relevant information.
KB
Keegan B's updateReviewer Update
21 Jan 2025, 14:15Got a call from Evonne, saying that i gave conflicting address. NOPE - your courier company decided to deliver in JHB instead of Cape Town. After i cleared this up in November 2024 - it is still not delivered.
Waiting over 80 days for my items - REALLY
Waiting over 80 days for my items - REALLY
KB
Keegan B's update21 Jan 2025, 14:15
Reviewer Update
Got a call from Evonne, saying that i gave conflicting address. NOPE - your courier company decided to deliver in JHB instead of Cape Town. After i cleared this up in November 2024 - it is still not delivered.
Waiting over 80 days for my items - REALLY
Waiting over 80 days for my items - REALLY
KB
Keegan B's updateReviewer Update
23 Jan 2025, 11:06Finally - after 3 months my promotional items are in my hands - thank you Evonne.
Samsung SA - please source another company to do your courier service - SKYNET sucks!!!
Samsung SA - please source another company to do your courier service - SKYNET sucks!!!
KB
Keegan B's update23 Jan 2025, 11:06
Reviewer Update
Finally - after 3 months my promotional items are in my hands - thank you Evonne.
Samsung SA - please source another company to do your courier service - SKYNET sucks!!!
Samsung SA - please source another company to do your courier service - SKYNET sucks!!!