KE
KAREN E
1 reviews | Active since May 2011
07 Sept 2015, 10:00
STILL NO FEEDBACK FROM SAMSUNG
I LOGGED A CALL ON 31/8/2015 ON HELLO PETER. GOT AN ANSWER THAT SAID SAMSUNG WILL CONTACT ME WITHIN 54 HOURS ON THE 1/9/2015. ON 3/9/2015 I GOT AN AUTOMATIC SMS FROM SAMSUNG THAT SAID THEY ARE LOOKING INTO MY CASE.<br> <br> UNTIL NOW NOTHING FURTHER. THIS IS THE WORST SERVICE EVER. <br> <br> I WANT AND AN ANSWER AND A NEW DEVICE. I THINK I WAS VERY PASTIENT UNTIL NOW. I HAVE BEEN COMPLAINING SINCE THE 9/1/2015 AND STRUGGLING WITH MY PHONE.
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Samsung South Africa's replyOfficial
07 Sept 2015, 11:10Hello KEVERSON,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply07 Sept 2015, 11:10
Official
Hello KEVERSON,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA