HF
Henriette F
1 reviews | Active since Jul 2013
26 Jan 2021, 17:49
STILL no customer service from Samsung
I sent a complaint to Hello Peter about two weeks ago. I got a reply from Samsung, saying that they will contact me as they are investigating the matter. 12 Days later now, I have heard nothing from them. This was their reply:
Samsung South Africa's reply: 15 Jan 2021, 13:07
Good afternoon Henriette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards, Samsung ZA SS
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
18 Feb 2021, 18:48 Good Evening,
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Feb 2021, 18:48
Official
Good Evening,
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS