CA
Colleen A
1 reviews | Active since Sept 2022
19 Dec 2022, 12:18
STILL NO CONTACT
It's been 4 months now that I'm struggling with the same repair with Samsung and their pathetic service centres. My last email I got was 10 days ago stating that the person a requested handle my query, because every time someone different calls with the same questions that I've answered before. Now I have a damaged tv(damaged by the repairs) and nobody seems to take responsibility for it. My TV is now out of warranty, so I most probably won't even hear from them anymore. Samsung has wasted so much of my time and theirs.
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Replies (2)
Samsung South Africa's replyOfficial
19 Dec 2022, 12:20Good day, Colleen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NP
Samsung South Africa's reply19 Dec 2022, 12:20
Official
Good day, Colleen,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NP
CA
Colleen A's updateReviewer Update
29 Dec 2022, 10:11Nobody has since rep**** nor called, everytime I just wait.
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Colleen A's update29 Dec 2022, 10:11
Reviewer Update
Nobody has since rep**** nor called, everytime I just wait.