sK
simone K
1 reviews | Active since Sept 2012
01 Mar 2021, 09:22
Still need a fridge
It's Day 10 with no fridge and freezer. You called me on Saturday morning and told me it's being escalated.
Day 10 and still nothing
Dear Samsung I have now resorted to begging with my whole heart. Its tough having no ice Its tough having no place to store food Its tough when you paid R18000. 00 and 7 months later your product breaks. Its tough when you don't sort out things with urgency Its a tough Monday Please
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Replies (1)
Samsung South Africa's replyOfficial
01 Mar 2021, 09:26Good Morning Simone
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply01 Mar 2021, 09:26
Official
Good Morning Simone
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM