1 reviews | Active since Dec 2013
still issues on S4
My phone has been booked in for the same issues at the same service centre numerous times and yet its not resolved. I have handed the phone in now for the 5th time on monday and i had enough now. I am actually going to demand a new phone.<br> <br> I have sent of mails to Samsung explaining the issues on my phone and my fiances phone which we got the same day and has exactly the same problems.<br> I got a mail yesterday the 24th to say i will have an answer by the close of that business day. Today i have not recieved a call so i mailed again and got a mail at 12h00 saying i will know in.the next couple of minutes.<br> Needless to say this day is passed and still no answer from Samsung. Seems court is the next step. The NCRI would surely do somehthing about this
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We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA